Mail Pilot already knows the correct settings for many popular email service providers, and also provides you with the settings necessary to configure any custom standard IMAP account.

  • Account Addition

    iCloud.com, me.com, and mac.com email accounts should be automatically determined and added on the first step as Provider: iCloud.

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    If your account fails to add, please click the report button during the account addition process to send an automated report to our support team (You can create a manual report here).

  • Two-Step Verification

    If you have two-step verification enabled, you'll need to request an application-specific password from Google here.

    Account Addition Trouble?

    Gmail accounts should be automatically determined and added on the first step.

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    If your account fails to add, please click the report button during the account addition process to send an automated report to our support team (or you can create a manual report here).

  • Two-step Verification

    If you have two-step verification enabled, you'll need to request an app password from Microsoft here.

    Hotmail, MSN, and Live Email Addresses

    First, check to ensure that this account been converted to Outlook.com

    In order to use Outlook.com IMAP settings, there is a process to convert an older account before you can do so. It looks like Microsoft provides instructions here.

    Once the account is converted to Outlook.com, you can follow the instructions below.

    Account Addition Trouble?

    Outlook.com accounts should be automatically determined and added on the first step.

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    If your account fails to add, please click the report button during the account addition process to send an automated report to our support team (You can create a manual report here).

    Note: Outlook.com is not the same as Office365 or Exchange with IMAP enabled. You can find info on those under Exchange with IMAP enabled below.

  • Step 1: Enter your account details

    Leave "Other" selected and click "Next"
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    Step 2: Enter your server hostnames

    You can find these by contacting your email service provider

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    If this is an Office 365 account, the IMAP hostname if often be outlook.office365.com, and the SMTP hostname is often smtp.office365.com.

    Step 3: Proceed and try secure

    When you click next, Mail Pilot will try to auto-determine the remaining configurations settings for your account. Please be patient as this can take some time.

    If it fails on secure, Mail Pilot will give you the option to try insecure settings or custom (advanced) settings.

    Step 4: Advanced Settings

    If your account fails to add, the following advanced settings are most common for Exchange accounts with IMAP enabled.

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    If you're unsure of a setting, your email service provide will be able to provide you with the details you need to add your account.

    If you're encountering difficulties, please double-check to ensure you are entering the IMAP settings and not the Exchange settings for your account. These can generally be found in the settings of your account's webaccess or by contacting your server administer.

    If you're still unable to get your account, simply click report. You'll be presented with a pre-filled report that will be sent to our Support Team (or you can create a manual report here). Just enter your name and email address, and we'll respond to you as soon as possible.

  • Step 1: Enter your account details

    Is your provider listed below?

    If yes, select it and proceed, you're all set.

    If not, select other, click next, and continue to Step 2.

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    Step 2: Enter your server hostnames

    You can find these by contacting your email service provider

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    Common IMAP hostnames include imap.[yourdomain.com] and mail.[yourdomain.com]

    Common SMTP hostnames include smtp.[yourdomain.com] and mail.[yourdomain.com]

    Step 3a: Proceed and try secure

    If your servers use SSL/TLS secured encryptions, leave secure checked, and click next.

    When you click next, Mail Pilot will try to auto-determine the remaining configurations settings for your account. Please be patient as this can take some time.

    If it fails on secure, Mail Pilot will give you the option to try insecure settings or custom (advanced) settings.

    Step 3b: Proceed and try insecure

    If your servers don't use SSL/TLS secured encryptions, uncheck secure, and click next.

    When you click next, Mail Pilot will try to auto-determine the remaining configurations settings for your account. Please be patient as this can take some time.

    If it fails on insecure, Mail Pilot will give you the option to try secure settings or custom (advanced) settings.

    Step 4: Advanced Settings

    If your server doesn't use common settings, Mail Pilot may not be able to autodetermine them on Step 3. You'll need to enter the advanced details.

    ...

    If you're unsure of a setting, your email service provide will be able to provide you with the details you need to add your account.

    If you're unable to get your account, simply click report. You'll be presented with a pre-filled report that will be sent to our Support Team (or you can create a manual report here). Just enter your name and email address, and we'll respond to you as soon as possible.

  • Mail Pilot for Mac is currently only compatible with IMAP accounts.

    What about POP accounts?

    Because POP is a one-way protocol and doesn't allow us to syncronize with the server, we are unable to support it. The POP protocol does not allow us to perform the advanced functions that we perform.

    What about Exchange accounts

    We currently support Exchange accounts that have IMAP enabled. IMAP settings and information can usually be found in the settings for the webaccess of your account or by contacting your server administrator

    Full Exchange support is something that is on our long-term roadmap.

    Adding a POP or Exchange account to Mail Pilot using Forwarding

    To add an unsupported account type to Mail Pilot, you can still send and receive email with that address in Mail Pilot by forwarding your mail to a supported account type, and adding an alias to that account. By setting up both forwarding and an alias, Mail Pilot will behave just as if you had that account added normally: you will send and receive with your current address, replying will automatically use your alias, etc.

    Forwarding

    If you don't have a supported email account, create one. For example, it's free to create a Gmail account. Then forward the email from your non-IMAP account to your supported account, following the instructions from your current email service provider.

    Alias

    Add a 'send-as' alias to your non-IMAP account following the instructions from your current email service provider. Then, you can add that alias to the account in Mail Pilot that receives your forwarded email.

Beginning with Mail Pilot 2 for iPhone + iPad and Mail Pilot 1.2 for Mac, you can add accounts to Mail Pilot from other devices. It should work automatically, but here's how to troubleshoot any issues you may have.

  1. Make sure you're using both Mail Pilot 1.2 on Mac OS 10.10 Yosemite and Mail Pilot 2 on iOS 8.
  2. After launching the correct version of the app that has the accounts you want to sync, quit and reopen the version of the app you're trying to sync to.
  3. Check that your iCloud accounts are the same on both devices. This is not set in Mail Pilot, but is a system-wide setting in System Preferences on the Mac, and Settings on iOS.
  4. Make sure iCloud Documents & Data is enabled for Mail Pilot in System Preferences or Settings.

To edit an account, simply navigate to Mail Pilot > Preferences > Accounts, select the account which you'd like to edit, and click edit the settings you wish to edit.

Custom folders

You can choose custom folder for a number of Mail Pilot categories. For example, you could change the Completed folder from MailPilot/Completed to Gmail/All Mail.

Namespace Prefix & Delimiter

Most IMAP servers will tell Mail Pilot what namespace settings to use. When this doesn't happen, you can edit the namespace prefix & delimiter by selecting the account, and navigating to Edit server settings > Advanced > Advanced > Namespace.

To delete an account, simply navigate to Mail Pilot > Preferences > Accounts, select the account which you'd like to delete, and click -. Mail Pilot will remove that account and all of its email from your computer, so it may take a few minutes to free up your disk space.

Aliases are email addresses added to a different account that allow you to send as that email address on that account. For example, if I have a Gmail account 'mprocks1990@gmail.com', and an email address 'john@mprocks.com', I can add the second email address 'john@mprocks.com' as an alias to my Gmail account 'mprocks1990@gmail.com'. Now, when I send email from my Gmail account 'mprocks1990@gmail.com', I can send it from my 'john@mprocks.com' email address.

Setup

Before adding an alias to Mail Pilot, you usually need to register the address with your SMTP service provider. Please follow your email service provider's instructions to do this first. Skipping this step may cause your sent mail to not be delivered. Here is Gmail's instruction page.

Managing Aliases in Mail Pilot

After selecting an account in preferences, the account's aliases are shown at the bottom of the window. Simply click the "" plus button to add an alias. Double click an alias to edit it. Select and click the "" minus button to remove an alias.

Setting a different from name

Use the column on the right of the alias list to change each alias' from name. By default, it will use the from name given to that account.

Setting a different signature

In the preferences window, select signatures. In the drop down, select an alias to change its signature. By default, it will use the signature given to its account.