When I add an account, the loading bar hangs indefinitely. How do I fix this?
After clicking "Next" to add an account, if the loading bar hangs indefinitely, that could indicate a problem with your entries in Keychain Access. Here's the solution.
- Open Keychain Access
In your "Applications" folder, open "Utilities". Launch the "Keychain Access" application in that folder.
- Find entries for your email address
In the search bar, type the email address of the account that won't add to Mail Pilot.
- Delete the "mailPilot" and "mailPilotSMTP" entries
Sort the results by name, and delete all entries whose names begin with "mailPilot".
- Try to add your account again
If your account still hangs indefinitely, contact us for further troubleshooting.